Reference
Hosted and on-premise
On this page
UrbaHive comes in two editions. The hosted service runs at app.urbahive.com. The on-premise edition is the same product, installed by your IT on your own servers. Most pages are identical; this page lists what differs. In this guide, "your administrator" means the person who runs your on-premise installation.
What differs
| Topic | Hosted (app.urbahive.com) | On-premise |
|---|---|---|
| Creating an account | Anyone can sign up. A one-time code asked for an unknown address also creates an account. | No sign-up. Accounts come from an invitation. A code for an unknown address is refused: "Accounts are created by invitation only". |
| Your first organization | Every new account gets its own DefaultOrganization, with default typologies and a fictional demo company. | You are invited into the organization your administrator created. |
| Creating more organizations | Yes, with Create in the Switch workspace window. | Only if your administrator allows it. |
| Plans and billing | A Plan page for Owners; the plan shows on the organization card ("Owner · Free"). | No Plan page and no plan names. |
| Team member and application limits | Set by the plan. | Set by your administrator. A refusal ends with "Ask the administrator of this installation to raise this limit." |
| Deleting an organization | Owners can, from the Danger Zone of Configuration, once it is on the Free plan and the other members are turned into contacts. | No Danger Zone: ask your administrator. |
| AI connector | Always offered: the Connectors tab, the dashboard card and every connection method, claude.ai on the web included. | Off, on the internal network only, or public, as your administrator chooses. Connecting claude.ai on the web needs the public setting. |
| Terms and privacy pages | Built in, linked from the sign-up page. | Links set by your administrator in the page footer, or none. |
| Support address on the Help page | contact@urbahive.com | The address your administrator set, or none. |
| Ribbon | None. | An optional ribbon text set by your administrator. |
What does not differ
- The map, its lists and the details windows. See How the building blocks fit together.
- Processes, the optimization score, capabilities, the coverage matrix and impact analysis.
- Roles and permissions, invitations, members and contacts, and the audit log. See Roles and permissions.
- The JSON and ArchiMate exports. See Export your data.
- Signing in with a password or a one-time code. See Create your account and sign in.
Who to ask
- Hosted service: write to contact@urbahive.com, the address shown on the Help page.
- On-premise installation: ask your administrator, or write to the support address on your Help page if there is one.
Related pages
- Plan and billing: the plans of the hosted service.
- Connect Claude to UrbaHive: the AI connector.
- Organizations: switch, create, configure: creating and deleting organizations.