UrbaHive Guide
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Optimize and align

Business capabilities

On this page

A capability is a stable business ability, such as "Sell to customer" or "Invoice customer". The app calls it "a stable business ability (APQC-style)". Capabilities change rarely, while processes and applications come and go. Linking them shows which applications and processes deliver each ability. Open the list from the sidebar: Alignment › Capabilities.

Capabilities are not programs. A program groups applications for IT purposes; a capability describes what the business does. Owners, Editors and Members create and edit capabilities; Owners and Editors delete them; Viewers read them.

The list

The toolbar holds Search a capability..., a domain filter (Filter by domain), a criticality filter (Filter by criticality: Critical, High, Medium, Low), Reset filters, the count and the New capability button.

The columns are Name, Domain, Criticality, Responsible, Processes and Apps (the number of linked processes and applications). Each row ends with Impact analysis, Edit and Delete.

The Capabilities list with domain, criticality, responsible and the number of processes and applications.

The capabilities of the example organization, with their criticality and how many processes and applications each one has.

  1. Search
  2. Filter by domain or criticality
  3. New capability
  4. Criticality
  5. Linked processes and applications

Create a capability

  1. Click New capability. The window "New capability" opens.
  2. Type a Name, for example "Sell to customer". It is the only required field.
  3. Fill the other fields (see the table).
  4. Under Applications, click + Add an application, pick one, and choose its relation.
  5. Click Create.
FieldWhat to enter
Description"One sentence: what this capability lets the organisation do."
DomainA process domain, or No domain (cross-domain) for a capability shared by several domains.
CriticalityCritical, High, Medium (the default) or Low.
Responsible UserThe person who answers for it: a member or a contact.
Parent capabilityA broader capability it belongs to, or No parent (top-level).
ApplicationsThe applications that realize it, each with a relation: Primary, Supporting or Data source. The same application can be linked several times with different relations.
Additional contactsOther people to name.

Custom fields defined by an Owner for capabilities appear at the bottom. Editing works the same way: click Edit, change the fields, then Update. With unsaved changes, Cancel asks "Discard changes?".

Read a capability

Click a row to open the "Capability details" window. It shows the description, the process domain, the parent capability, the people, then:

  • Applications (N): the linked applications with their relation;
  • Processes (N): the processes that realize the capability. Click one to open it in the editor.

The Edit tab at the bottom of the window opens the edit window.

The Capability details window of Sell to customer with its applications and processes.

In the example, Sell to customer is realized by its applications and by the process Issue a quote.

  1. Applications and their relation
  2. Processes that realize it
  3. Edit

You link a process to a capability from the process, not from the capability: open the process window and choose its Capability. A process realizes one capability; a capability can have many processes. See Create or edit a process.

Delete a capability

Click Delete on the row and confirm in "Delete capability?". Only Owners and Editors can do it. The linked processes are kept, without a capability. Its links to applications are removed, and the capabilities under it become top-level.

Note

Each link between a capability and an application also has a criticality, which colours the coverage matrix. The app gives every new link the criticality Medium and has no field to change it. The AI assistant can set it: see What the AI assistant does.